🥳 Free Shipping on orders over $50 🥳 Saro gifts ship in 1 to 2 business days.

Shipping & Returns

Thank you for shopping with Saro Baby by The Kalencom Corporation. Here is everything about shipping, returns and our manufacturer defect guarantee in one place. The full terms are in our Refund Policy.

Shipping

Orders ship in 1 to 2 business days. We ship by FedEx, USPS and UPS.

Returns at a glance

  • Do you accept returns? Yes.
  • Return window: 3 business days, counted from the day you receive your order.
  • How to start: call customer service at 1.800.344.6699 for a return authorization number.
  • Refund: the full value of the merchandise, back to the form of payment you originally used, with your invoice as proof of purchase.
  • Return shipping: paid by the customer. Original freight charges aren't credited.
  • Manufacturer defects: covered for 30 days from the day you receive your order.

How to return an item

  1. Within 3 business days of receiving your order, call customer service at 1.800.344.6699 and ask for a return authorization number.
  2. Pack the item and enclose a copy of your invoice. Write the return authorization number on the invoice and keep a copy for your records.
  3. Put a shipping label on the package and mark the carton with the word "RETURN".
  4. Ship it prepaid with the carrier of your choice. We recommend U.S. Mail insured with a return receipt, or another carrier with tracking. We can't accept COD packages, and we aren't responsible for packages lost in transit.

Once your return arrives with its invoice, we credit the full value of the merchandise back to your original form of payment.

Manufacturer defects: our 30-day guarantee

Our products are guaranteed against manufacturer defects for 30 days from the day you receive them. With normal everyday use, that is enough time to tell whether an item has a manufacturer's defect.

How to make a claim: if something seems wrong within those 30 days, call customer service at 1.800.344.6699 and we'll help you from there.

Gifts and exchanges

Received a gift? We're happy to discuss an exchange as long as the item comes back in "as new" condition. Exchanges are for merchandise of comparable quality and value, subject to availability. Call 1.800.344.6699 and we'll help.

Contact us

Saro Baby by The Kalencom Corporation
179 Hickory Avenue, Harahan, LA 70123, United States
Email: customerservice@kalencom.com
Customer service: 1.800.344.6699
Office: 504-943-0123

You can also reach us through our Contact Us page.